Thursday, April 14, 2011

Listen to "Africa the Beautiful 2" Radio Show today at 2pm-2.15pm

Please call in at 714-816-4631 and listen to Africa the Beautiful 2 Radio Show at 2pm-2.15pm. Also access at Guest is Mr. Dan Price from Vemma. Judith,

Wednesday, April 13, 2011

Use Customers Complaints to build lasting relationships.

When customers complain and you know you have done all you can, is frustrating. But customers are right most of the time so really listen to what they are saying. After all they have options and so do you but who benefits from this, you, the customer or future customers?

It's you the merchant because "silent customers" can kill your business very fast. They do not argue or complain, they just leave and share their experience with several people and you have no idea. So I practice kindness with customers and people whenever possible. A little humility can go a long way, you may not know what kind of day they are having so why be difficult.

A current experience on Facebook taught me a great lesson. I have replied a FB message through my email because I was in a hurry and a lot of things to be done. I had just returned from Africa, my Mother had passed away and I went home for the funeral. I have used my business email to answer FB post, no problem from anyone except one person. She posted to let me know this was unacceptable and went on and on. So I asked her to delete me as a friend and I will do likewise because I want to stay positive. Oh, she was not done and kept going on and on.

She then offered to coach me for free! Who needs coaching here? I declined and she said she wanted to help me, I said no thanks! I found out that I was not the only person she talked to or treated that way. Had she listened to me or practiced a little kindness; she would have learned that I had lost my Mother and I was away and that was the quickest way to answer all my emails in a hurry! She lost me as a customer and my respect for her is reduced, I will not recommend anyone to go to her either, even if it's free! Treat your customers with respect and kindness and complaints are not bad, it's how they are handled and resolved. Yes, you can build solid long lasting customer relationships based on complaints.

Thursday, April 7, 2011

Sale! Sale! 30% off on all African Fabrics and Outfits! Hurry sale ends soon.

Take 30% off on all items in our store! Including our already reduced 50% off rack! This sale is from today till April 18th 2011. We have authentic Kentes, Mud, Kuba Cloths, Various Wax Prints, Laces, Drums, Masks, Jewelry, etc. Our address is: 3720 North Tryon Street, Ste 101, Charlotte, NC 28206.

Ph: 704-332-7442 or web,

Please hurry, we have beautiful dresses for spring!